Castle Finance Direct Terms and Conditions

These terms and conditions apply to you the client being the customer of Castle Finance Direct. They outline various parts of our services provided to you. Please read them carefully and don’t hesitate to contact us if you require further clarification.

Castle Finance Direct are credit brokers licensed under the 1974 Consumer Credit Act. Our aim is for the required credit, between yourself and or joint applicant and the lenders either directly or through a loan agent, to be arranged. The main purpose of our company is to service your loan application requirements through our lenders and or loan agents for you to obtain the desired loan amount applied for. In using our services you give Castle Finance Direct your full consent to share your application details with third party lenders and or loan agents with regards to our endeavours to place you the client with an appropriate lending source that will service your loan requirement, and you agree to cooperate with Castle Finance Direct's lenders/lending agents in full toward that end. Your cooperation may include the sending in or the completing and signing of further documentation at the request of the lenders or lending agents before a credit agreement is forthcoming. Your cooperation is required by the lenders or lending agents if they ask for proof of income before the loan is granted. Castle Finance Direct runs this data handling website to service your needs and as such all loan data is handled with great care and due diligence.

Castle Finance Direct accepts loan applications based upon the data criteria outlined by the lenders either directly or through our loan agents. Castle Finance Direct uses the term application acceptance on the basis that your application meets the criteria outlined by the lenders or lending agents for onward processing by them. As such we rely upon the full honesty of you the client applying to us through our website on the basis that all application details are correct. By using this website you must also be aware that your application data details are forwarded to lenders and specialist brokers and lending agents who may credit score your application through a third party credit reference agency.

The Castle Finance Direct site is a consumer applicatin system. It's whole purpose is to allow consumers to make one application and the relevent loan data is dispersed to multiple loan providers and loan agents. Castle Finance Direct is registerd under the Data Protection Act with the Information Commissioners Office to perform this function. This website does not offer financial advice relating to loans or other products. We forward application data from this website to licensed lending sources and lending agents via xml and excel batch files. We ensure that all lenders and lending agents are fully licensed under the Consumer Credit Act and the Data Protection Act.    

For our services there is an administration fee charged which is payable by you the client for the use of our services. Our admin fee is £79. This is payable by debit card. We occasionally offer the admin fee at a reduced rate and as such this reduced rate will be displayed on your bank statement. All loans are subject to final verification by the lenders and payouts are usually very promp. When you the client make payment of the admin fee you will ensure that there are sufficient funds in your account for the relevant amount to clear. If your payment does not clear we reserve the right not to process your loan details further. We accept payment from you in good faith on the understanding that those funds will clear. Where we feel the application is fraudulent we reserve the right not to deal or process these loan details any further. The admin fee will show on your bank statement as Castle Finance Direct 0844 499 4406. Any loans that are agreed and completed are between the relevent lenders introduced by Castle Finance Direct and you the client, and as such all agreements and credit credit agreements shall remain between the two parties.

By using our services you are also accepting that Castle Finance Direct are not only entitled to receive your admin fee but also receive commissions from lenders or loan agents for introductions. The Representative (Typical) APR is clearly displayed on the front of the Castle Finance Direct website. The example repayment figures advertised  are based upon our Representative (Typical) APR. All repayment figures shown are for a illustrative purposes. The term Est. on our monthly repayment figures is an abbreviation of Estimated monthly repayments based upon our Representative APR. We have a standard procedure when estimating our representative APR figure.

Under section 155 of the Consumer Credit Act you are entitled to a refund of the admin fee minus a £5 admin charge if a loan is not forthcommong within 6 months. All refund requests must be made in writing to the head office.

In the event that you are not happy with our services you can write to us at the contact details below. Under Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of applying. If you wish to cancel your application, you must write to Castle Finance Direct notifying us in writing to the head office displayed on the website.

If you are not satisfied with our service or any decision we make you can write to the Legal Compliance auditor at the address below. The Legal Compliance Auditor has 28 days to answer or deal with any complaints or queries it receives.

Complaints Procedure

If you have a complaint about any part of the service that we offer then you should put your complaint in writing.

You should give your name, address and loan reference number.

You should then state what your complaint is about.

You should send your complaint to:

Castle Finance Direct
Office 261
27 Colmore Row
Birmingham
B3 2EW

We aim to reply to your complaint within 28 days.

If you are not happy with the outcome then you can complain to the Legal Compliance Auditor. Their address is:

Legal Compliance Auditor
Enterprise House Wales
Ty Menter
Navigation Park
Abercynon
CF45 4SN

You should give the same details as before and enclose a copy of the original complaint letter, a copy of any reply and why you are unhappy with it.

The Legal Compliance Auditor aims to deal with your complaint within 28 days.

Refunds

If you want to request a refund then you should put your request in writing.

You should give your name, address and loan reference number.

You should then state why you want a refund.

You should send your request to:

Castle Finance Direct
Office 261
27 Colmore Row
Birmingham
B3 2EW

We aim to deal with your request within 28 days.

If you are not happy with our services then you can complain to the Legal Compliance Auditor. Their address is:

Legal Compliance Auditor
Enterprise House Wales
Ty Menter
Navigation Park
Abercynon
CF45 4SN

You should give the same details as before and enclose a copy of the original request letter, a copy of any reply and why you are unhappy with it.

The Legal Compliance Auditor aims to deal with your complaint within 28 days.

 

 

Representative (Typical) 32% APR.
Representative Example: Borrow £3000 and pay £130.66 per month for 36 months. The total repayable is £4703.76
You are under no obligation by completing the application form. All applicants must be working either employed or self employed. We are licensed credit brokers. All loans subject to final verification. Consumer Credit Licence No: 0544662 Castle Finance Direct are Independent Credit Brokers.